1. Introduction

SecureHome Insurance ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, share, and protect information obtained through our website (securehome.com) and telephone services, including our toll-free number 1-8009791514.

By using our website or calling our phone number, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

2. Information We Collect

We may collect the following categories of personal information:

• Identity Data: Full name, date of birth, and government-issued ID information when required for underwriting
• Contact Data: Postal address, email address, and telephone number(s)
• Property Data: Home address, property type, year built, square footage, construction materials, and estimated value
• Insurance Data: Current insurance carrier, policy number, coverage amounts, and claims history
• Financial Data: Payment method and billing information (processed securely through our carrier partners)
• Technical Data: IP address, browser type, device identifiers, pages visited, and time spent on our website
• Communications Data: Call recordings, chat logs, and email correspondence

3. How We Collect Your Information

We collect information through: (a) telephone calls to or from our licensed agents; (b) web forms and interactive tools on our website; (c) cookies and tracking technologies on our website; (d) third-party lead generation partners who obtain your consent prior to sharing your information with us; and (e) publicly available sources and insurance industry databases used for underwriting purposes.

4. Call Recording & Telephone Consent

By calling 1-8009791514 or by providing your telephone number through our website, you expressly consent to:

• Being contacted by a licensed SecureHome Insurance advisor
• Calls being recorded or monitored for quality assurance, compliance, and training purposes
• Receiving follow-up calls or text messages related to your insurance inquiry

You will be informed at the beginning of any recorded call. Recordings are stored securely for up to 36 months and are not sold to third parties. You may request deletion of your call recording subject to applicable legal retention requirements by contacting privacy@securehome.com.

5. How We Use Your Information

We use your personal information to: provide insurance quotes and facilitate policy placement; communicate with you regarding your coverage, renewal, and claims; comply with legal, regulatory, and licensing obligations; prevent fraud, money laundering, and other financial crimes; improve our services through analytics and customer feedback; and, with your consent, send you relevant promotional communications about insurance products.

6. Sharing of Your Information

We do not sell your personal information. We may share your information with:

• Insurance Carriers: To obtain quotes, bind coverage, and service your policy
• Service Providers: Technology, analytics, and communication vendors who process data on our behalf under binding data processing agreements
• Regulatory Bodies: State insurance commissioners and law enforcement agencies when required by law
• Successors: In connection with a merger, acquisition, or sale of our business assets

7. Cookies & Tracking Technologies

Our website uses cookies, pixels, and similar technologies including Google Analytics (for site performance measurement), Google Ads conversion tracking (to measure the effectiveness of our advertising campaigns), and session replay tools (to improve user experience). You may manage cookie preferences through your browser settings or via our cookie consent banner. Disabling cookies may affect website functionality.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, satisfy our legal obligations, resolve disputes, and enforce our agreements. Policy-related data is typically retained for 7 years after policy expiration. Call recordings are retained for 36 months. Marketing data is retained until you opt out or for 3 years from last interaction, whichever is earlier.

9. Your Privacy Rights

Depending on your state of residence, you may have rights including: the right to know what personal information we collect; the right to access a copy of your personal information; the right to correct inaccurate data; the right to request deletion of your data (subject to legal limitations); the right to opt out of marketing communications; and, for California residents, the rights afforded under the California Consumer Privacy Act (CCPA).

To exercise any of these rights, contact us at privacy@securehome.com or call 1-8009791514.

10. Data Security

We implement industry-standard technical and organizational security measures including 256-bit SSL/TLS encryption for all data in transit, access controls and role-based permissions, annual penetration testing and security audits, and employee training on data protection. While we take all reasonable precautions, no system is completely secure. If you believe your information has been compromised, please contact us immediately.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last Updated" date. For material changes, we will provide additional notice such as an email notification or prominent website banner.

13. Contact Us

SecureHome Insurance · 123 Insurance Blvd, Suite 400, Austin, TX 78701
Privacy inquiries: privacy@securehome.com · General: 1-8009791514

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the SecureHome Insurance website (securehome.com) and telephone services (1-8009791514). By accessing our website, calling our number, or engaging with our services, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

2. Description of Services

SecureHome Insurance is a licensed independent insurance agency. We provide insurance comparison, consultation, and placement services by connecting consumers with licensed insurance carriers. We do not directly underwrite insurance policies. All coverage is subject to the terms, conditions, and exclusions of the applicable carrier's policy documents.

3. No Guarantee of Coverage or Premium

Any quotes, premium estimates, savings figures, or coverage descriptions provided on this website or over the telephone are illustrative and informational in nature only. They do not constitute a binding offer of insurance. Final premiums and coverage availability are determined solely by the insurance carrier based on individual underwriting criteria and are subject to carrier approval.

Advertised savings amounts (e.g., "save up to $480/year") represent averages derived from historical customer data. Individual results may vary significantly based on location, property characteristics, current coverage, and other factors.

4. Telephone Consent & TCPA Compliance

By calling 1-8009791514 or submitting any inquiry through our website, you provide your express written consent to SecureHome Insurance and its carrier partners to contact you at the telephone number(s) provided. You understand and agree that:

• Contact may be made via live agent calls, automated telephone dialing systems, artificial or prerecorded voice messages, and/or SMS/text messages
• Consent is not required as a condition of purchasing any product or service
• Calls may be recorded and monitored for quality assurance and compliance purposes
• You may revoke consent at any time by calling 1-8009791514 or emailing optout@securehome.com to be placed on our internal Do Not Call list
• Revoking consent does not affect the lawfulness of any contact made prior to revocation

5. Accuracy of Information You Provide

You represent and warrant that all information you provide to us is truthful, accurate, and complete. You acknowledge that providing false, misleading, or incomplete information may constitute insurance fraud, which is a criminal offense, and may result in policy voidance, claim denial, or legal prosecution. You are solely responsible for reviewing all policy documents, declarations pages, and endorsements provided by the insurance carrier.

6. Agency Relationship & Compensation

SecureHome Insurance acts as an intermediary between you (the insured) and insurance carriers. In most cases, we are compensated through commissions paid by the carrier when a policy is placed. This compensation does not affect the rates you pay. We may also receive performance bonuses from carriers based on volume, profitability, or retention. A complete disclosure of our compensation structure is available upon request.

7. Limitation of Liability

To the maximum extent permitted by applicable law, SecureHome Insurance, its officers, directors, employees, and agents shall not be liable for: any indirect, incidental, consequential, or punitive damages arising from your use of our services; any acts, omissions, or decisions made by insurance carriers including claim denials, policy cancellations, or rate changes; or any losses resulting from your reliance on information provided on this website.

Our maximum aggregate liability to you for any claim arising from these Terms or your use of our services shall not exceed the greater of (a) the total commissions received by us in connection with your most recent policy placement or (b) $500.

8. Advertising Disclosures

This website and related landing pages may be accessed via paid online advertising campaigns including Google Ads, Meta Ads, and other digital advertising platforms. The content of this website is not endorsed by Google, Meta, or any other advertising platform. SecureHome Insurance is the advertiser responsible for all claims made on this website.

9. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, page layouts, and design elements, is owned by or licensed to SecureHome Insurance and is protected by applicable US and international copyright, trademark, and trade dress laws. Unauthorized reproduction, distribution, modification, or use of any content is strictly prohibited.

10. Third-Party Services

Our website may utilize third-party services including Google Analytics, Google Ads, and call tracking platforms. These services may collect data subject to their own privacy policies. We are not responsible for the data practices of third-party service providers, though we contractually require them to handle your data in accordance with applicable law.

11. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws provisions. Any dispute arising from or related to these Terms or your use of our services shall first be subject to good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Travis County, Texas, under the rules of the American Arbitration Association. You waive any right to participate in a class action lawsuit or class-wide arbitration.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services following the posting of revised Terms constitutes your acceptance of those changes.

13. Contact

SecureHome Insurance · 123 Insurance Blvd, Suite 400, Austin, TX 78701
Legal inquiries: legal@securehome.com · General: 1-8009791514